Business Information Management, 2nd edition


By Dave Chaffey & Gareth White
May 2011
Pearson Education
Distributed by Trans-Atlantic Publications
ISBN: 9780273711797
640 pages, Illustrated
$115.00 paper original


Information. Technology. Both resources are increasingly important as organisations seek to improve their performance. Applying information and technology can offer new ways to do business, increase the efficiency of business processes, reduce costs, and provide the performance measures used to control improvement.

This textbook takes a problem-solving approach, highlighting the issues faced by managers in identifying, capturing and systematising information in order to improve organisational performance. Now in its second edition, Business Information Management helps students to understand how to improve organisational performance by exploring these issues, and examines solutions to reduce problems. Unique in its multi-stakeholder perspective, this book addresses challenges faced by not only the end-user but also the general manager, IT manager and company director.

Brief contents

Preface

Guided tour of the book

Guided tour to student resources on the web

Acknowledgements

PART 1 INTRODUCTION

1 Introduction to information management

2 Software for information management

3 Technology for information management

PART 2 STRATEGY

4 Information management strategy

5 Knowledge management strategy

6 Information systems strategy

PART 3 IMPLEMENTATION

7 Managing systems development

8 Managing change

9 Building an information architecture

PART 4 MANAGEMENT

10 Managing information quality

11 Managing information services quality

12 Managing ethical and legal issues

Glossary

Index



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