Managing Change Step By Step
All You Need to Build a Plan & Make it Happen
By Richard Newton
September 2007
Prentice Hall / Financial Times
Distributed
By Trans-Atlantic Publications
ISBN:
9780273711773
264 Pages, Illustrated, 6 x 9 1/4"
$47.50 paper original
Change Management is not a single, coherent and agreed upon approach but
rather an assortment of tools, techniques, methods and simple good intentions
- all of which are simply and practically broken down by this book.
The problems with change management is at all levels of management and many people
have roles which require them to not only perform the traditional day-to-day
tasks associated with being a manager, but also need to deliver ongoing change
in their teams, departments or divisions.
They want straightforward and practical
advise that is easy to understand and can be applied immediately, which this
book delivers. It shows how change management can be constructively approached
by a practical frame work.
Contents
Introduction
Step 1: Learn
the basics
Step 2: Understand
your objective
Step 2.1 Listen
for triggers
Step 2.2 Define
your objective
Step 2.3 Test
your objective
Step 2.4 Define
your output measure and target
Step 2.5 Understand
the gap
Step 2.6 Identify
how to close the gap
Step 2.7 Define
your change constraints
Step 2.8 Define additional
measures
Step 2.9 Identify
sources of data
Step 2.10 Determine
what you will change
Step 3: Build
the change team
Step 3.1 Identify
change sponsor
Step 3.2 Create
steering committee
Step 3.3 Identify
change manager
Step 3.4 Build
the core change team
Step 3.5 Create
a network of change agents and supporters
Step 3.6 Initial
assessment of support and resistance
Step 3.7 Prepare
the team for the journey
Step 4: Plan
how to achieve change
Step 4.1 Identify
the main blocks of work
Step 4.2 Identify
quick wins
Step 4.3 Develop
the task breakdown and schedule
Step 4.4 Identify
additional resources required
Step 4.5 Cost
the plan, identify benefits
Step 4.6 Build
a business case
Step 4.7 Gain
approval to proceed
Step 4.8 Implement
quick wins
Step 5: Assess
willingness and capability to change
Step 5.1 Identify
who is affected by change
Step 5.2 Determine
what the impact of change is
Step 5.3 Identify
capability gaps
Step 5.4 Predict
response to change
Step 5.5 Determine
planned action
Step 5.6 Assess
impact on infrastructure
Step 5.7 Enhance
change plan
Step 6: Implement
change
Step 6.1 Keep
everyone doing what they are meant to do!
Step 6.2 Implement
your plan
Step 6.3 Monitor
and amend
Step 6.4 Handle
problems
Step 6.5 Test
solutions
Step 6.6 Go/no-go
decisions and acceptance criteria
Step 6.7 Announce
and celebrate achievements - appropriately!
Step 7: Consolidate
change
Step 7.1 Ensure
congruence in performance management
Step 7.2 Help
people adapt
Step 7.3 Admit
mistakes
Step 7.4 End
the change
Step 8 Manage
communications
Step 8.1 Appoint
communication manager
Step 8.2 Understand
your environment
Step 8.3 Develop
key messages
Step 8.4 Identify
target audiences
Step 8.5 Build
communication activity list
Step 8.6 Determine
timing and media
Step 8.7 Allocate
communication responsibilities
Step 8.8 Activate
communication plan
Step 9 Prepare
for future change
Step 9.1 Review
and learn from this change
Step 9.2 Identify
next change(s)
Step 9.3 Prepare
for continuous change
Features
- Breaks down what is often perceived as a highly complex skill into simple and practical steps.
- This book cuts across all aspects of change and synthesizes the main points based on real experience.
- Shows how to make people adopt and use the tips and advice to change the way they work in any organization.
Author
Richard Newton specializes in complex change problems, helping companies
to improve change and project management capabilities. Through his work,
whether in strategic, operational or project roles, Richard advocates simple
yet highly structured approaches.